Mastering civility: A manifesto for the workplace

Review by Reece Palmer


Porath, Christine. (2016). Grand Central Publishing.


This book was an interesting read about the ways in which people assert themselves in positive and not-so-positive ways in the workplace. While tailored toward people leaders and management roles, there are gems for every reader that cares to look for them. 

Each chapter begins with a quote from a well-known figure that frames the context or kaupapa for that particular section of the book. There is a lot of information for people on both ends of each of the situations the book deals with. It explores ways to deal with undesirable interactions and explains methods that individuals can use to reflect and guide their own interactions to a more favourable place. 

From a mental health perspective, it is important to be able to read the book with some detachment,  as some of the concepts will feel familiar  and others far from it. Remember that they are merely descriptions of a certain behaviour and ways to remedy it, not a description of the reader. 

This book is well worth having as a reference when looking for strategies to smooth workplace or indeed any relationship issues that require tact and communication skills.

The Mental Health Foundation’s Information Service brings you reviews this Pink Shirt Day on books with bullying prevention themes.

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