Mastering civility: A manifesto for the workplace
Review by Reece Palmer
Porath, Christine. (2016). Grand Central Publishing.
This book was an interesting read about the ways in which people assert themselves in positive and not-so-positive ways in the workplace. While tailored toward people leaders and management roles, there are gems for every reader that cares to look for them.
Each chapter begins with a quote from a well-known figure that frames the context or kaupapa for that particular section of the book. There is a lot of information for people on both ends of each of the situations the book deals with. It explores ways to deal with undesirable interactions and explains methods that individuals can use to reflect and guide their own interactions to a more favourable place.
From a mental health perspective, it is important to be able to read the book with some detachment, as some of the concepts will feel familiar and others far from it. Remember that they are merely descriptions of a certain behaviour and ways to remedy it, not a description of the reader.
This book is well worth having as a reference when looking for strategies to smooth workplace or indeed any relationship issues that require tact and communication skills.